Privacy Policy

How we collect, use, and protect your information.

Last Updated: May 8, 2025

1. Introduction

Aifficiency Inc. ("Aifficiency", "we", "us", or "our") is committed to protecting the privacy of our clients and website users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.aifficiency.com, or any other domain pointing to our services) and use our AI automation services (collectively, the "Services"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

  • Client Data: When you use our Services, we process data you provide, which may include personal information about you or your customers, employees, or other individuals. This can include names, contact details, financial information (e.g., from invoices for automated processing), content from documents (e.g., for parsing services), and any other data submitted through our automation workflows (e.g., lead capture forms, appointment bookings). Aifficiency acts as a data processor for this Client Data.
  • Website User Data:
    • Personal Information: We collect personally identifiable information, such as your name, email address, and phone number, that you voluntarily give to us when you fill out contact forms, request a consultation, or otherwise communicate with us.
    • Derivative Data: Information our servers automatically collect when you access the website, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site. (Note: Specify if analytics tools like Google Analytics are used).

3. Use of Your Information

Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

  • Create and manage your account.
  • Provide, operate, and maintain our Services.
  • Process Client Data as instructed by you to perform automated tasks.
  • Improve, personalize, and expand our Services.
  • Respond to your comments, questions, and provide customer support.
  • Send you technical notices, updates, security alerts, and support and administrative messages.
  • Communicate with you about products, services, offers, promotions, and events offered by Aifficiency.
  • Monitor and analyze trends, usage, and activities in connection with our Services.
  • Comply with legal obligations.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
  • Third-Party Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., cloud hosting providers like Google Cloud for Vertex AI, payment processors, customer service tools). These third parties are obligated to protect your data and use it only for the purposes for which it was disclosed.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • With Your Consent: We may disclose your personal information for any other purpose with your consent.

We do not sell your personal information to third parties.

5. Data Retention

We will retain Client Data for as long as necessary to provide the Services to our clients, or as required by our contractual agreements or legal obligations. Website User Data will be retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. For more details on our security practices, please refer to our Data and Security Policy.

7. Your Data Protection Rights (e.g., under PIPEDA)

Depending on your location and applicable law, you may have the following rights regarding your personal information:

  • Right to Access: You may have the right to request access to the personal information we hold about you.
  • Right to Correction (Rectification): You may have the right to request that we correct any inaccurate or incomplete personal information.
  • Right to Withdraw Consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent at any time.
  • Right to Deletion (Erasure): You may have the right to request the deletion of your personal information, subject to certain exceptions.

To exercise these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable data protection laws.

8. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the website to help customize the site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site. (Note: This section should be more specific if detailed analytics or advertising cookies are used).

9. Policy for Children

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have questions or comments about this Privacy Policy, please contact us via the information available on our "Get Started" page or by emailing us at [email protected].